Sales and Product info: (800) 927-6498
Made in The USAEstablished 1979
Built and Serviced in the USA
Have you ever bought a product and been forced to contact customer service when it didn’t work properly? Sure, we all have. Did you ever feel like the issue you were having was “not important?” We didn’t think so.
Let’s consider the security industry. Organizations install hardware to protect people and property. When hardware doesn’t work, people and property are at risk. Louroe understands that when a product is not working or connecting as easily as it should, we aren’t keeping our commitment.
Customer Service with a Smile:
Fortunately, Louroe customer service is and always has been handled in-house and our customer service department is staffed with engineers and solutions experts with a robust technical knowledge and experience.
This allows us to do a few things particularly well:
We Stand by What We Manufacture
We believe in our products. We believe each piece of hardware is instrumental in protecting both people and property.
Each of our products undergo rigorous testing prior to shipping to ensure every product functions as you’d expect. To add, the very same staff tasked with manufacturing our products will be the ones providing any repairs.
So what happens if something does not work properly? Well – we have provided you with a two-year limited warranty of the product where we will either repair and/or replacement with up-to-date components.
We put our customers first. By building a durable product and striving for world class customer service, we’re able to ensure you receive the best product support possible. It’s really that simple.
Our engineers in customer support not only offer a robust product knowledge but are trained in audio deployment in security networks. Any network integration or general compatibility issues are handled with care by professionals who have real-world experience deploying audio.
Lastly, and perhaps most importantly, is your voice as the customer: With customer service handled in-house, your concerns are heard throughout the company. This informs future product development and helps shapes the audio industry as a whole.
For any support related inquiries, contact us at [email protected].
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