Agreement of Terms and Conditions of Sale
Seller warrants Louroe Electronics™ Products to be free from defects in material and workmanship to the original Customer for a period of five (5) years from the date of original shipment with the exception of the DigiFact Line of Products which offer a two (2) year warranty. This warranty shall be limited to Seller, at its sole discretion, replacing or repairing defective parts or products free of charge when the defect or malfunction is (i) determined by Seller to have not been caused by improper storage, handling, installation, operation, and (ii) when, based on our evaluation, the product has been applied and used in accordance with our published specifications, and/or installation/operation instructions. There will be no charge for parts and labor for any repair or replacement of Products qualifying under warranty.
The warranty shall terminate after five (5) years with the exception of the DigiFact Line of Products which is two (2) years, or at the time the Product(s) is/are (i) originally shipped to the distributor, which is based on the ship date (ii) damaged or not maintained as reasonable and necessary, (iii) factory seal broken, product modified, (iv) improperly installed, or (iv) repaired by someone other than Seller for a defect or malfunction covered by this warranty. In addition, removal of the serial number will void the warranty. In the event that the consumer or retailer can provide proof of purchase that demonstrates the product was purchased from a source within one year of Customer’s receipt, Seller will then honor the date on the proof of purchase as the beginning of the warranty period. This proof of purchase must have the serial number of the Louroe unit that was purchased.
All warranty claims are subject to Seller’s approval and can be denied at its sole discretion based upon the stated limitations.
Individual products sold in the ASK-4 Kits shall maintain a five-year warranty based solely on the serial number of each product.
Products repaired under warranty shall maintain a 90-day warranty on the repaired part(s) or the balance of the original five-year warranty, or two-year on the DigiFact Line, whichever is longer.
Returns & Credits
All merchandise being returned to our factory for either credit or repair must have a Return Merchandise Authorization (“RMA”) number. To apply for a RMA number, go to www.louroe.com/support/rma and complete the RMA application. You will be contacted within 48 hours with your assigned RMA number. Customers will need to provide (i) model number and serial number of the Product, (ii) if available, the shipment date of the unit (from packing list) or original purchase order number, (iii) a new purchase order number, (iv) symptoms of any Product defects, (v) technical call reference number for products in warranty, (vi) method of shipment, and (vii) type of RMA required (repair/return, return only for credit or DOA) to obtain a RMA number.
Upon receipt of a Customer RMA request for either repair or credit of Products, Seller will either issue an RMA number or provide Customer with a written explanation for its refusal to issue the RMA within thirty (30) days of the request date. Unauthorized returns will be refused and returned to the shipper at the Customer’s expense. An RMA number is valid for a period of ten (10) days from the date of issue. After ten (10) days, the RMA number will be voided. An RMA number will not be issued for special order or custom material, except for warranty repair claims.
Credits will be issued for material that is re-sellable, brand new, unopened in its original box, and with the factory seal intact and untampered.
Orders / Product(s) that are acceptable for credit and returned within fifteen (15) business days from date of shipment will be restocked at no charge. Those products accepted for return for credit after the initial 15 days to thirty (30) days are subject to a 20% restocking fee. Orders that are accepted for return between thirty (30) and one hundred eighty (180) days are subject to a 25% restocking fee. Orders that are accepted for return between one hundred eighty (180) and three hundred sixty-five (365) days are subject to a 35% restocking fee. No returns will be accepted for credit later than three hundred sixty-five (365) after shipment. Requests for return for credit of special ordered or custom merchandise will not be honored.